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Privacy Policy

It is of utmost importance for us to uphold the privacy of our clients, abiding by stringent codes of conduct outlined in our privacy policies as an integral part of our ethical duties.

1. Scope of this Policy

We are dedicated to safeguarding and honouring your privacy. This privacy policy delineates how we collect, utilise, and disseminate information about you when you utilise our website and associated writing services.

For additional queries or to obtain further details regarding our Privacy Policy, please feel free to contact us. It is imperative to note that this Privacy Policy solely pertains to the information gathered and shared via our website, https://helpacademic.co.uk/. It does not encompass information collected offline or through alternative methods.

2. Information We Collect as You Browse Our Website:

When you explore our website and seek our services, we may gather various types of information, including:

Personal Information: We may collect personal identifiers, including your name, email address, and phone number. Association with an institution of higher education (if relevant), and any supplemental details you divulge. However, the acquisition of such data serves to establish communication with our patrons. We safeguard all customer data and refrain from vending it to any external entities.

Order Information:  Specify details regarding the required services, encompassing subject matter, due date, and any specific requirements.

Correspondence records: This encompasses e-mail, chat transcripts, and support inquiries.

Technical Information:  This could encompass your IP address, browser specification, and device details. This information is automatically garnered to aid in the enhancement of our services and website.

3. How We Utilise Your Information

We carefully use the information we gather to fulfil your service requests. Our primary objectives include

  • Executing your service requests with precision and efficiency
  • Communicating order details, including timely updates and confirmations
  • Enhancing the quality of our Services and website
  • Launching new services, discounts, features, and functionality.
  • Detecting and stopping fraud.
  • Tailoring your experience to deliver pertinent, customisable information – Adhering to all legal and regulatory obligations meticulously
  • Sending you emails.

4. Sharing Your Information

We are strictly prohibited from disseminating your personal information to any third parties, except for authorised authors tasked with specific orders. These writers are contractually obligated to maintain confidentiality.

In the course of our business operations, we work with third-party vendors, including payment processors and data storage companies, to help us deliver our services. These suppliers are bound by contractual obligations to safeguard your data and are only permitted to divulge it when compelled by law or when necessary to protect our rights and safety, or those of others.

5. Data Retention

We commit to retaining your information for the duration necessary to accomplish the purposes elucidated in this Policy unless a prolonged retention period is requisite or permissible by law.

6. Security

We commit to retaining your information for the duration necessary to accomplish the purposes elucidated in this Policy unless a prolonged retention period is requisite or permissible by law.

7. Payment Security Terms

To ensure a secure experience for our valued customers, we meticulously uphold the security of all our payment options. We also accept both Stripe and Payoneer as methods of payment. Further, customers can choose to complete the payment through credit or debit card or bank transfer. To enhance the security of the customers’ information, and to protect their data we assign each order of our dissertation service a special order number that is used in the customers’ information portal.

8. Your Rights

As a customer, you are entitled to certain rights concerning your personal information. These rights include the ability to access your personal information, request corrections for any inaccurate personal data, request deletion of your data, and object to the processing of your personal information. Your privacy and rights are of utmost importance to us, and we are committed to upholding these standards at all times.

9. Policy & Alterations

Help Academic reserves the right to revise this Policy periodically. We’ll post any changes to this Policy on our website, so be sure to check back for the latest version.

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