Privacy Policy

Who we are

Our website address is: https://helpacademic.co.uk.

What personal data we collect?

We collect information that is being provided by the customer. At times the information is collected by other internet technologies and it’s called Web Analytical Information that includes, but is not limited to:

  • IP address
  • Collection Date
  • Publisher Name
  • Connection Speed
  • Day of Week Time of Day (hour)
  • Language settings
  • Country, State, DMA, City (relating to IP address, if available)
  • Domain (.com, .net, .mil, .org, .edu, etc.)

Customer’s visit on the website:

We monitor how user is finding and roaming on the website, we use this information to know about the user’s preferences regarding Site and Social Networking Content. It helps us to find out which pages user visited most, so that our site can be updated and becomes useful and relevant for its users.

Privacy of the Customer:

Help Academic knows the importance of customer’s information and for this they commit the privacy of every customer who visits the site. Our user should be aware about his information usage.

Refund Policy:

Payment done for the work and written content delivered by Help Academic is not refundable. However, in few cases where the company is obliging to refund the payment. Those cases are as follows;

  • When the order is not delivered to the customer on due day
  • The work provided to the customer is plagiarized
  • Upon first revision asked by customer that claims the quality of work which proved unsatisfactory he can request a 50% refund of the amount paid
  • On second revision, he again finds it unsatisfactory than is can claim 30% of the total amount paid
  • If the delivered product to be not satisfactory on third time revision than he is entitled to request a 15% of the amount paid for the order.
  • However, plagiarized work should be presented with the proof and an explanation is required for asking the refund. Help Academic will refund 100% if the document or work found plagiarized.

For any circumstances the customer is require to complaint within the 14 days of the delivery, else the company will assume that the customer is satisfied with the delivered work and company will not be bound to refund the payment. Customers has different reason to ask for the refund, hence the company evaluate each refund request carefully to give best customer support service to its clients. After the evaluation company made refund within the Refund Period.

Note: Refund policy will not be applicable after revision.

Revision Policy

After you receive the final work from us, check it thoroughly and see if everything is fine or not. If you find something missing, contact us immediately and our customer support team will assist you in that.

Your request for revision should not conflict from your original order. For instance, in your order you have asked to add 4 sources but in revision you want to add 5 sources than this request will not be entertained, however there will be additional charges for that request. You can contact our customer representative to know about the charges and get the assistance.

Our professionals will not charge anything for the revision if the revision request is same as the original request.

There are certain policies for every revision request and its charges, it is recommended to go through these terms and condition before requesting for the revision.

  • If revision of work is asked by customer within 72 hours, the company will deliver the revised work within 48 hours and it will be free of cost.
  • Customer can ask to revise the work within 7 days of delivery and no charges will be applied
  • Customer asking for revision within 14 days of delivery then 3 GBP will have charged per page
  • Customer asking for revision after the 14 days of delivery than 14 GBP per page will charged